GTC
Fundamentals
These General Terms and Conditions (GTC) govern the legal relationship between the guest/customer/organizer, hereinafter referred to as the guest, and Hotel Taverna AG as the operator of Hotel Restaurant Taverna, hereinafter referred to as the hotel.
For the sake of simplicity, the term contract is always used in these GTC, regardless of the service in question.
The hotel's terms and conditions valid at the time of conclusion of the contract shall apply exclusively. The guest's general terms and conditions shall only apply if this has been expressly agreed in writing before the contract is signed.
Should individual provisions of these GTC be ineffective or invalid, this shall not affect the validity of the contract and the remaining GTC provisions. In all other respects, the statutory provisions shall apply.
Place of jurisdiction / Applicable law
The place of jurisdiction for any disputes arising from this contract is Tafers, Fribourg, unless another legally binding place of jurisdiction exists.
Swiss law shall apply exclusively to all contracts, reservations, any additional agreements and general terms and conditions. The place of performance and payment is the registered office of the hotel.
Definitions
GroupsGroups within the meaning of these GTC are seminar, travel or private groups with a minimum number of 10 booked persons.
Written confirmationsWritten confirmations also include fax and e-mail messages.
The contractual partners are the guest and the hotel.
Subject matter of the contract / scope of application
The contract for the rental of rooms, seminar rooms, areas and the purchase of other goods and services is concluded with the written confirmation of the guest or by implication.
A reservation made on the day of arrival itself is binding at the moment of acceptance by the hotel.
Amendments to the contract shall only become binding for the hotel upon (written) reconfirmation.
Unilateral amendments or additions to the contract by the guest are invalid.
The subletting and re-letting of the rooms provided and their use for purposes other than accommodation require the prior written consent of the hotel.
Scope of services
The scope of the contract is determined by the individual reservation made and confirmed by the guest.
Subject to other contractual agreements, the guest is not entitled to a specific room.
If, despite a confirmed reservation, no rooms are available in the hotel, the hotel must inform the guest in good time and offer an equivalent replacement in a nearby hotel of a comparable or higher category.
Any additional expenses for the replacement accommodation shall be borne by the hotel. If the guest refuses the replacement room, the hotel must reimburse any services already rendered by the guest (e.g. down payments). The guest shall have no further claims.
Useful life
Unless otherwise agreed, the guest has the right to use the rented rooms from 3 p.m. on the agreed day of arrival until 11 a.m. on the day of departure.
Guests can of course arrive in the morning and explore the surrounding area or enjoy our specialties in the restaurant.
In the event of arrival after 10 p.m., the hotel must be informed of the later arrival by the guest by telephone or in writing by 6 p.m. on the day of arrival at the latest, otherwise the hotel may freely dispose of the rooms.
In any case, a room occupancy counts as a full overnight stay.
If the guest is late in vacating the room by 1.5 hours or more, the hotel may charge 50% of the full accommodation price (list price) for use in excess of the contractual period. Contractual claims of the guest for the proper continued use of the areas are not justified by this; the right to claim damages remains reserved.
If the guest leaves the room late, the hotel reserves the right to remove the guest's belongings from the room and store them in a suitable place in the hotel for a fee.
Options
Option dates are binding for both parties. The hotel may dispose of the opted rooms/spaces or services after the unused expiry of the option period without further notice.
The confirmation must be received by the hotel by 5 p.m. on the last day of the option period at the latest.
Prices / Payment obligation
The prices communicated by the hotel are in Swiss francs (CHF) and include the statutory value added tax, but not the visitor's tax due.
The guest is obliged to pay the agreed or applicable prices of the hotel for the room rental and the other services used by him. This also applies to orders placed by his companions and visitors.
Any increase in statutory charges after conclusion of the contract shall be borne by the guest. Prices quoted in foreign currencies are approximate and will be charged at the respective daily exchange rate. The prices confirmed by the hotel are valid.
Prices may be changed by the hotel if the guest subsequently requests changes to the number of rooms booked, the hotel's services or the length of the guest's stay.
The hotel may require a deposit or a credit card guarantee.
If the deposit or credit card guarantee is not paid on time, the hotel may withdraw from the contract (including all service promises) immediately (without reminder) and demand the cancellation costs listed.
The hotel has the right to invoice or interim invoice its services to the guest at any time.
The final invoice shall include the agreed price plus any additional amounts incurred as a result of additional services provided by the hotel for the guest and/or the persons accompanying the guest. Unless otherwise agreed, the final invoice must be paid in Swiss francs in cash or by accepted credit card at the latest at check-out on the day of departure.
The defense of set-off against claims of the hotel is excluded.
Cancellation by the hotel
Up to and including 2 days before the agreed arrival date of the guest, the hotel may withdraw from the contract without incurring any costs.
Furthermore, the hotel is entitled to withdraw from the contract extraordinarily and with immediate effect at any time for objectively justified reasons by means of an immediate unilateral written declaration:
Objectively justified reasons include, for example:
- an agreed advance payment or security deposit is not made within the period set by the hotel
- force majeure or other circumstances for which the hotel is not responsible and which make the fulfillment of the contract objectively impossible
- Rooms or rooms that are booked or used with misleading or false information, e.g. in the person of the guest or the purpose of use or stay
- the hotel has reasonable grounds to believe that the use of the agreed services may impair the smooth running of the business, the safety of other hotel guests or the reputation of the hotel
- the guest has become insolvent (bankruptcy or unsuccessful seizure) or has stopped making payments
- the purpose or reason for the stay is unlawful
If the hotel cancels the contract for the aforementioned reasons, the guest shall not be entitled to compensation and the compensation for the booked services shall remain due.
Cancellation of the reservation / Cancellation fees
Cancellation
Cancellation of the reservation requires the written consent of the hotel. If this is not given, the agreed price must be paid even if the guest does not make use of contractual services. If the guest does not show up ("no-show"), 100% of the booked services will be charged.
Decisive for the calculation of the cancellation fee is the arrival of the guest's written cancellation at the hotel. This applies to letters as well as fax and e-mail messages.
If the guest withdraws from the contract without an authorized cancellation or if certain reserved services are changed or cancelled, the hotel may charge the following cancellation fees.
Cancellation fees
Individual reservations
- Up to and including 24 hours before the agreed arrival date (arrival time 3 p.m.), the guest may withdraw from the contract without incurring any costs
- On the day of arrival, 100% of the booked service will be charged.
Group reservations
The cancellation fees below apply if more than 10% of the booked services of a group are canceled:
- If the cancellation is made between 31 and 60 working days in advance, 25% of the total amount may be charged.
- If the cancellation is made between 16 and 30 working days in advance, 50% of the total amount may be charged.
- If the cancellation is made between 4 and 15 working days in advance, 75% of the total amount may be charged.
- If the cancellation is made 3 working days in advance, 100% of the total amount will be charged.
Loss minimization
The hotel shall endeavor to reallocate the unused services for canceled individual and group reservations. If the hotel is able to provide the canceled services to third parties during the agreed period, the guest's cancellation fee shall be reduced by the amount paid by these third parties for the canceled service.
Impossible arrival
If the guest cannot arrive or cannot arrive on time due to force majeure (flood, avalanche, earthquake, etc.), he/she is not obliged to pay the agreed fee for the missed days.
The guest must prove the impossibility of arrival.
However, the obligation to pay for the booked stay is revived from the moment of arrival.
Early departure
If the guest departs early, the hotel is entitled to charge 100% for the entire services booked.
In the event of early departure, the hotel shall endeavor to reassign the unused services to another party. If the hotel is able to provide the unused services to a third party during the agreed period, the invoice amount of the hotel shall be reduced.
guest by the amount paid by these third parties for the canceled service.
Arrival
The Hotel Taverna is located directly opposite the "Tafers Dorf" bus stop. You can find the timetable online at www.sbb.ch.
By car, guests have the option of parking in one of the 25 parking spaces next to the hotel. We cannot guarantee a free parking space - availability is on a "first come first serve" basis.
Please let us know your arrival time before you arrive.
Stay / Key / Security / Internet / Smoking
The hotel room is reserved exclusively for the registered guest. The transfer of the room to a third person or its use by an additional person requires the (written) permission of the hotel.
By concluding a contract, the guest acquires the right to the customary use of the rented rooms and the hotel's facilities by all booked persons, which are usually accessible to guests for use without special conditions, and to the customary service. The guest must exercise his rights in accordance with any hotel and/or guest guidelines (house rules).
The room key provided by the hotel remains the property of the hotel and allows 24-hour access to the room. The loss of the key must be reported to reception immediately.
To access the Internet, guests must obtain their personal login details from reception. This service is free of charge for all guests.
The guest is responsible for the use of his/her login data. They are liable for misuse and illegal behavior when using the Internet.
Smoking is only permitted in outdoor areas throughout the hotel.
An extra bed or sofa bed can be provided on request, depending on the category booked. The surcharge for this depends on the age of the third person.
Extension of the stay
Additional conditions for groups
Group rates only apply if agreed in advance and confirmed in writing by the hotel.
For a group of less than 10 people, the rates for individual travelers apply.
The joint arrival and/or departure of groups must be notified to the hotel in writing 2 days prior to arrival.
Only one total invoice will be issued to the organizer, who is fully liable for this amount.
The final number of persons in the group (incl. list of names) must be communicated to the hotel no later than 5 calendar days before the group's arrival.
If the group is smaller than originally registered or if the reservation is canceled, the cancellation conditions apply.
events
Number of participants
Number of participants
The guest undertakes to inform the hotel of the binding number of participants for an event no later than two working days before the date of the event.
If the number of participants communicated by the guest differs from the final number of participants, the following shall apply:
If the actual number of participants is lower: billing according to the number of participants registered in advance.
If the actual number of participants increases at a later date, invoicing will be based on the actual number of participants, subject to feasibility.
Cancellation by the hotel and procedure for canceling events
Cancellation policy
Cancellation of the reservation requires the written consent of the hotel. If this is not given, the agreed price must be paid even if the guest does not make use of contractual services.
Decisive for the calculation of the cancellation fee to be paid is the arrival of the guest's written cancellation at the hotel.
If the guest withdraws from the contract without an authorized cancellation or if certain reserved services are changed or cancelled, the hotel may charge the following cancellation fees.
Cancellation fees for events
If an event cannot be held for reasons that are not attributable to the hotel and for which the hotel is not responsible, the hotel retains the right to payment of the agreed service in accordance with the order confirmation, taking into account the receipt of the written cancellation as follows:
Up to 61 working days before the agreed date of the event at the latest, the guest may withdraw from the contract by means of a unilateral written declaration without incurring any costs.
If the cancellation is made between 31 and 60 working days in advance, 25% of the total amount may be charged.
If the cancellation is made between 16 and 30 working days in advance, 50% of the total amount may be charged.
If the cancellation is made between 4 and 15 working days in advance, 75% of the total amount may be charged.
If the cancellation is made 3 working days in advance, 100% of the total amount will be charged.
Up to 10% of the confirmed participants can be canceled free of charge up to 2 days before the start of the event, otherwise the above conditions apply.
If the guest holds an event at the hotel within one year to the originally agreed extent, 50 % of the booked invoice amount/cancellation costs will be credited again.
Duration of the event
If the agreed start or end times of the event are postponed without the prior written consent of the hotel, the hotel may charge additional costs for the provision of staff and equipment, unless the hotel itself is responsible for the postponement.
The hotel has the right to expel the event participants from the premises after the expiry of any extension permit.
Food and drinks
All food and drinks are to be purchased exclusively from the hotel.
In special cases (specialties, etc.), a different written agreement can be made. In such a case, the hotel is entitled to charge a service fee or a tap fee.
Handling of events
Insofar as the hotel procures technical and other equipment from third parties for the guest at the guest's request, it shall act for the account of the guest.
The guest is liable for the careful handling and proper return of the facilities.
The hotel shall be indemnified by the guest against all third-party claims arising from the provision of these facilities.
The use of the guest's own electrical equipment and appliances using the hotel's electricity network requires the hotel's prior written consent. Any malfunctions or damage to the hotel's technical equipment caused by the use of these devices and equipment shall be borne by the guest, unless the hotel itself is responsible for them. The hotel may record and charge a flat rate for the electricity costs incurred through the use of the electrical systems and equipment.
With the consent of the hotel, the guest is entitled to use his own telephone, fax and data transmission equipment. The hotel may charge connection fees for this.
Faults in technical or other equipment provided by the hotel will be rectified as quickly as possible upon notification by the guest. Insofar as the hotel is not responsible for the malfunctions, neither service claims shall be reduced nor liability established as a result of malfunctions.
The guest must obtain any official permits required for the event at his own expense. They are responsible for complying with the permits and all other public law regulations in connection with the event. Fines due to a breach of the permits are to be paid by the guest.
The guest is responsible for handling the formalities and settlements required in connection with music performances and sound reinforcement with the responsible institutions (e.g. SUISA).
Items brought in by the guest
Any exhibits or other items, including personal items, brought into the event rooms or hotel premises are at the guest's risk. The hotel assumes no obligation to guard or store such items. The hotel accepts no liability for the loss, destruction or damage of items brought into the hotel, except in cases of gross negligence or intent on the part of the hotel. The guest is responsible for insuring any items brought into the hotel.
Any decoration material brought into the hotel must comply with fire regulations. The hotel is entitled to demand official proof of this. Due to possible damage, the installation and attachment of objects must be agreed with the hotel in advance.
Any exhibits or other items brought in must be removed immediately after the end of the event. The hotel may remove and / or store any items left behind at the guest's expense. If the removal involves disproportionately high costs, the hotel may leave the items in the event room and charge the guest the usual room rent for the duration of their retention.
Packaging material (cardboard, boxes, plastic, etc.) that is generated in connection with the delivery of the event by the guest or third parties must be disposed of by the guest. If the guest leaves packaging material behind in the hotel, the hotel is entitled to dispose of it at the guest's expense.
Actions, use and liability
a) Hotel
The hotel shall not be liable to the guest for slight and medium negligence to the extent permitted by law and shall only be liable for damage caused intentionally or through gross negligence.
Should disruptions or defects in the hotel's services occur, the hotel shall endeavor to remedy such upon immediate notification by the guest. If the guest fails to notify the hotel of a defect in good time, there is no entitlement to a reduction in the contractually agreed remuneration.
The hotel is liable for the property brought in by guests in accordance with the statutory provisions, i.e. up to the amount of CHF 1,000. The hotel is not liable for slight or medium negligence. If valuables (jewelry, etc.), cash or securities are not handed over to the hotel for safekeeping, the hotel's liability is excluded to the extent permitted by law. The hotel recommends that money and valuables are always kept in the safe.
If any damage is not reported to the hotel immediately after its discovery, the guest's claims shall lapse.
The hotel is not liable under any legal title for services which it has merely arranged for the guest.
The hotel accepts no liability for theft or damage to material brought in by third parties.
b) Guest
The guest is liable to the hotel for all damage and loss caused by him, his companions or assistants or event participants, without the hotel having to prove fault on the part of the guest.
The guest is responsible for the correct use and proper return of all technical aids / equipment provided by the hotel or procured on its behalf via third parties, and is liable for damage and loss.
The guest is liable to third parties for services and expenses incurred by the hotel.
c) Third party
If a third party makes the booking on behalf of the guest, he shall be liable to the hotel as the ordering party together with the guest as joint and several debtors for all obligations arising from the contract. Irrespective of this, each customer is obliged to forward all information relevant to the booking, in particular these General Terms and Conditions, to the guest.
Illness or death of a guest
If a guest falls ill during their stay at the hotel, the hotel shall notify a doctor at the guest's request. If the guest is no longer capable of acting and the hotel is aware of the illness, the hotel shall notify the doctor.
Medical care is always provided at the guest's expense.
The contract with the hotel ends with the death of the guest.
Animal husbandry
Pets may only be brought into the hotel with the prior consent of the hotel and for a special fee.
Guests who bring an animal to the hotel are obliged to keep or supervise this animal properly during their stay or to have it kept or supervised by a suitable third party at their own expense.
The guest must have appropriate pet insurance for their pet. Proof of such insurance must be presented to the hotel upon request.
FINDINGS
Lost property will be forwarded if ownership is clear and the residential/business address is known. The guest bears the costs and risk of forwarding.
Further provisions
If the guest requests services that are not provided by the hotel itself, the hotel acts merely as an intermediary.
The statutory limitation periods shall apply. Insofar as these can be amended, an absolute limitation period of 6 months after departure shall apply to claims for damages by the guest.
Advertisements in the media (such as newspapers, radio, television, Internet) with reference to events at the hotel, with or without the use of the unchanged company logo, require the prior written consent of the hotel.